Kalyan Open — Privacy Policy

Kalyan Open ("We", "Our" or "Platform") takes your privacy seriously. This Privacy Policy explains what information is collected when you use the Kalyan Open website and mobile app, why it is collected, and how it is used and kept secure.

By creating an account or using any service on Kalyan Open, you agree to this Privacy Policy. This policy applies to all users in Bangladesh. If you have any concerns, please contact our support team.

Kalyan Open only collects information that is necessary to provide you with the best possible service. Our data collection process is fully transparent and purpose-driven.

Records of any conversations with the Kalyan Open support team may also be retained and used to improve our service quality.

Kalyan Open uses your personal data only for specific, legitimate purposes. Your information is never used for unnecessary or unauthorized purposes.

• Account Management: For registration, login, identity verification (KYC), and account security.
• Payment Processing: For processing deposits, withdrawals, and transaction verification.
• Service Improvement: To personalize your experience and improve the quality of the platform.
• Security: To detect and prevent fraudulent activity.
• Responsible Gaming: To identify unusual gaming patterns and provide appropriate support.
• Legal Obligations: For regulatory reporting and anti-money laundering (AML) compliance.
• Contact: For delivering important updates, promotional offers, and support.

Kalyan Open strictly controls who your information is shared with. We always follow a "minimum necessary" principle when sharing data.

• Payment Processor: Only the minimum data required to process transactions via bKash, Nagad, and Rocket is shared.
• Game Provider: Required session data may be shared with licensed operators running Live Casino and slots.
• Regulatory Authority: Data may be shared with relevant regulatory authorities when required by legal obligation.
• Law Enforcement: As part of a court order or valid legal process.

• Selling information to advertisers or marketing companies — Strictly prohibited.
• Sharing personal information with unaffiliated third parties — Strictly prohibited.
• Sharing data with business partners without your consent — Strictly prohibited.

Kalyan Open does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration the account is active and for a minimum of 5 years after closure, as required by law.
• Financial Transactions: Retained for a minimum of 7 years in accordance with AML regulations.
• Cookies & Browsing Data: Upon session end or a maximum of 13 months.
• Support conversations: Up to 3 years after last contact.
• KYC Documents: Up to 5 years after account closure, as required by regulatory obligations.

Once the retention period expires, Kalyan Open securely deletes or anonymizes your data so that you can no longer be identified.

Cookies are used on the Kalyan Open website to enhance your experience. Cookies are small text files stored in your browser. Kalyan Open uses three types of cookies.

Under Kalyan Open's Privacy Policy, you have the following rights over your personal data. Contact our support team to exercise any of these rights.

Kalyan Open will respond to your request within 30 business days of receipt. In complex cases, this period may be extended to a maximum of 60 days, and you will be notified in advance.

Kalyan Open strictly prohibits use of the platform by anyone under 18. We never knowingly collect personal information from minors.

• Age verification is mandatory during the registration process.
• Age verification is completed through the KYC process using a government-issued ID.
• If an underage user is identified, the account is immediately suspended.
• Please report any child protection concerns to our support team immediately.

Kalyan Open protects your data using industry-leading security technology. Our security infrastructure provides multi-layered protection.

• 256-bit SSL/TLS Encryption: All data transfers are secured with the highest standard of encryption.
• Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
• Regular Security Audits: Third-party cybersecurity experts conduct regular system audits.
• Firewall & DDoS Protection: Advanced server-level intrusion prevention systems are in place.
• Restricted Access Policy: Only authorized personnel may access data, and only to the extent necessary.
• Data Backup: Data is kept secure through encrypted backups.

Should a security breach occur despite these measures, Kalyan Open will notify affected users within 72 hours and take immediate steps to contain the damage.

Kalyan Open reserves the right to update this Privacy Policy as needed. You will be notified of any significant changes in the following ways:

• SMS notifications sent to your registered mobile number.
• Pop-up notice displayed after logging in to the platform.
• The "Last Updated" date at the top of the page will be revised.

Continued use of the platform after an update constitutes acceptance of the revised policy. If you disagree with the new policy, you may request to close your account.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact Kalyan Open's data protection team.